Frequently Asked Questions

Where can I find my reservation code?

When visiting a restaurant, it is necessary to identify yourself with a reservation code. For security reasons, WE DO NOT SEND codes via e-mail, but each user can find them for paid reservations in their user account in the relevant tab (Reservations, Yummy Experiences, Yummy Brunches and Caribbean, Yummy Package).
 

How can I change the date and time of a degustation?

It is possible to change the date and time of a purchased reservation in the same restaurant no later than three days before the ordered date and time. The type of tasting can only be changed for another type if it is has the same value and is in the same restaurant. These changes can be made for paid reservations in your user account in the RESERVATIONS tab. For the given reservation, all you have to do is click on the “Change” link – this will open a window, where it will be possible to change the date and time or the type of tasting. Do not forget to save the changes you make.
 

Can I change the restaurant? 

No, you can't. It is only possible to change the date and time of a purchased reservation, not the restaurant. 
 

How can I get a Gift Voucher?

  • Gift Vouchers for a three-course degustation are ordered without a reservation for a specific visit. This is done by the person who receives the voucher who will use the Gift Voucher number to pay for their order. This will create a reservation code, which is to be used upon visiting the restaurant.
  • After it has been paid for, a Gift Voucher for a three-course tasting can be downloaded in PDF format and printed from your user account.
  • After being paid for, Gift Vouchers for a selected date and time for a Yummy Experience or Yummy Package can be downloaded in PDF format and printed from your user account from the relevant tab.
  • You can order vouchers here
 

The “Log In” button does not respond?

It is possible that the “Log In” button does not respond. This can be caused by the fact that you are using an outdated browser or it can be caused by your browser settings. We recommend installing the latest version of your browser or trying to log in from another computer.
 

My name and password don’t work for logging in?

In the event that you cannot log in just after you have registered with the system, the most frequent reason for this is that the registration was not completed. After sending the registration form, you will be sent an e-mail message that contains a link which you must click to confirm that you have registered. This verifies the functionality of the given address and completes the registration process.
In the event that you have forgotten your password, click on the “Forgotten Your Password” option. Enter the e-mail address you used while registering and rewrite the control code from the image. You will automatically be sent a new password, which you can then change in your profile.
 

You cannot find your order?

In the event that you cannot find an order in your user account, but the required items are in reservations, the order was not properly completed. In this case, click here to complete the order or go to your account / Orders and click on the shopping basket and then Payment for completing the order. 
  

You have not received your Gift Vouchers?

We don’t send Gift Vouchers in electronic form. You can print them out from your user account from the relevant tab after clicking on "PDF."
 



 
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